complaint·June 13, 2023

Interviews with residents revealed, 4 out of 5 residents interviewed have not experienced losing items while in care at the facility within the last six months. Interviews with staff, revealed 4 out of 5 staff stated R1 has reported missing items. However, staff has assisted resident with searching for items and items were found.1 out of 5 staff stated not to be familiar with any resident reporting missing items. LPA contacted R1's responsible party who stated there was a unknown charge made to the debit card in Utah but was not aware of other charges. Document review revealed, facility has not filed a police report as reported items by R1 had been found. No documents to corroborate the charges to R1's debit card, or ownership of missing items were provided. Due to lack of documentation LPA is not able to determined missing items and/or charges to the debit card. Based on interviews, the preponderance of evidence standard has been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Gemma Deoso Administrator and a copy of this report was provided.