complaint·July 17, 2023

The investigation revealed the following: Regarding allegation: “Staff not maintaining a comfortable room temperature for residents." It is alleged that the residents’ room was hot and uncomfortable and there is no air conditioning in some rooms. During today's visit, LPA toured the entire facility and observed that some resident’s rooms in the ground and 2nd floor have ceiling and stand fans, but no air conditioning. Between 2:03pm-2:48pm, LPA checked the room temperature in twelve (12) random residents’ rooms. Eight (8) out of twelve (12) rooms measured over 85 deg F.(room 107: 89 deg F, room 110: 86 deg F, room 119: 87 deg F, room 235: 86 deg F, room 236: 87 deg F, room 239: 86 deg F, room 240: 86 deg F, room 246: 91 deg F) which did not meet the Title 22 Regulations requirement. Interviews conducted with staff revealed that they have successfully installed portable a/c/s in (2) rooms, however they have not completed the work on other rooms due to an electrical panel breaker is still needed to be installed. Staff also stated that they are providing extra stand fans to the residents upon request and making sure that residents are hydrated by providing drinking water. Six (6) out of (10) residents interviewed stated that their rooms are hot and uncomfortable. Some residents stated that they like their rooms to be cooler and prefer to have air conditioning in their rooms because their rooms get very hot, especially during the day. LPA observed that rooms located in the south side of the building that were exposed to the afternoon sun are uncomfortable and have higher temperature readings than those rooms located in the west side. Based on LPA’s observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report was provided to the Administrator, Gemma Deoso along with the Appeals Rights.