complaint·February 13, 2024

gave the staff permission to throw away some of his belongings due to bed bugs. Interviewed staff indicated that R1 and Administrator agreed to have some of R1's personal belongings discarded to avoid the spread of bed bugs. Staff interviews revealed that staff are not entering residents’ rooms and disposing of residents’ personal belongings without their permission. Staff interviews revealed that staff have not received any complaints regarding this matter. Resident interviews revealed that staff are not entering residents’ rooms and disposing of residents’ personal belongings without their permission. Resident interviews revealed that they have not heard anyone complaining about this matter. Residents and staff interviews do not corroborate this allegation. In regards to the allegation: “Staff did not keep facility free of bed bugs." , it is alleged that on 02/07/24, and 02/08/24, the staff started spraying for bed bugs. No other details provided. During the visit, LPA toured the common areas of the facility and inspected random residents’ bedrooms (Room #s: 123, 126, 240, 241, 242 and 243 ). LPA did not observe any bed bugs in the inspected rooms. S1 stated that they are aware of the presence of bed bugs in some rooms and for this reason, the Administrator, contacted a professional exterminator for inspection, prevention, and treatment. Interviews conducted with staff members revealed that inspection, preventive spraying, and treatment are done every month, sometimes 2x a month on a regular basis. S1 provided LPA with pest control inspection reports and invoices for the last 4 months (Oct. 2023 - Feb 2024), as well as a plan of treatment for February 2024. 3 out of the 10 residents interviewed indicated that they have seen a few insects and bugs in the facility, however they do not consider it to be an issue. LPA also reviewed an incident report dated 02/02/2024 regarding discovery of bed bugs to which immediate action was taken by the facility. Therefore, there was insufficient evidence to corroborate this allegation. Based on statements and interviews conducted with staff, residents, and review of facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Khrysta Margaros, Assistant Administrator.