complaint·February 15, 2023

Continued LIC9099-C page 2 Allegation: The resident is being mistreated by staff. S1-S2 and R2-R9 stated staff does not mistreat residents in care. R1 stated she is being mistreated by staff and she feels discriminated against. R1 stated this place is for rich people. R1 stated she is treated differently because she pays less money to live at this facility, and you have to be rich to live here. R1 stated that she is not neglected by the employees. R1 stated staff doesn't treat the poor people in a lower category that are on a special rate the same as the rich people that can afford to pay and live here. R1-R9 stated the staff is nice and very helpful. The Investigation revealed the following: Staff 1-2 (S1-S2) and residents 2-9 (R2-R9) interviewed stated staff does not mistreat any of the residents. R2-R9 stated staff is providing residents with the necessary care and supervision and that residents' daily care needs are been met. R1 stated staff mistreats those residents that pay less than those that pay more. R1 stated staff keep telling her she is on a special rate. S1 stated the residents that pay less that are on a special assisted waiver through medical are all treated equally. S1 stated the amount of room and board has nothing to do with the service the facility is providing to the residents. R1-R9 stated that they are happy with the staff. R2-R9 stated they are happy living at the facility, and the staff treats all of the residents with dignity and respect. R1 stated that she wants to move and prefers living on her own. S1-S2 stated R1 cannot live at home alone she needs assistance with her daily living. S1-S2 and R2-R9 denied the allegation. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. There were deficiencies cited. Exit interview conduct.