complaint·March 13, 2024

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility staff yelled at the resident. The details of this complaint alleged that resident #1 (R1) was yelled at by a facility staff. On 03/05/24, the complainant witnessed staff #1 (S1) yell at (R1). The complainant reported that (S1) had commanded (R1) to get out of bed inappropriately. This incident was a disturbance and it was witnessed by staff #2 (S2) who diffused the situation. On 03/13/24 between 11:13 am - 11:27 am, the Department interviewed resident #1 (R1). (R1) claimed to have lived at Huntington Retirement Hotel since 02/06/23. (R1) claimed to enjoy living in this community and stated the staff had treated (R1) well. (R1) claimed not to have experienced or observed any type of verbal or mistreatment by any staff. (R1) stated that (R1) is auditory impaired and does not usually have hearing devices in place. It would result in having individuals speak to (R1) in a higher level volume. (R1) does not construe staff of being disrespectful or abusive when they do have to speak with (R1) at this volume level. (R1) denied the incident ever happened on 03/05/24. On 03/13/24 between 12:08 pm - 12:37 pm, the Department interviewed staff #1- #2 (S1-S2). (S1-S2) were identified by the complainant. (S1-S2) denied the incident ever occurred on 03/05/24 with (R1). (S2) claimed not to have witnessed or had knowledge of such incident. (S2) stated to be a mandated reporter, and if such unwarranted behavior ever occurred it would be reported. (S1) denied ever acting inappropriately toward any residents in care and does not support the assertion . On 03/13/24, 11:30 am - 02:10 pm, the Department interviewed administrator #1 (A1) and staff #1-#5 (S1-S5). (A1) and (S1-S5) indicated that resident's rights are being protected and promoted through training and staff meetings. Mandatory annual In-Service Training on this topic completed on 11/27/23. Additional training included: Caregiver Training (dated: 06/23/23), Direct Care Orientation Training (dated: 06/13/23), Employee Orientation Training (dated: 06/13/23), Time and Attendance (dated: 06/09/23), and Resident's Rights (dated: 06/09/23). (A1) expressed that the Resident's Personal Rights are discussed during Resident Council meetings. Evaluation Report continue LIC 9099-C On 03/13/24, 10:00 am - 11:12 am, the Department interviewed (9) out of (9) residents #2-#10 (R2-R10) who reported no mistreatment or inappropriate verbal treatment by staff. (R2-R10) expressed their appreciation for the facility's staff and the healthy and safe environment it promotes. On 03/23/24 between 02:10 pm – and 02:21 pm, the Department interviewed family representative witness #1 (W1) to (R1). (W1) claimed the facility is well maintained and managed. (W1), who is very involved with (R1's) care during weekly visits, has not witnessed any staff acting inappropriately toward residents. Based on gathered information, there is no evidence to corroborate the allegation " Facility staff yelled at the resident . Based on information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with Heather Argueta, and a copy of this report was provided.