complaint·May 7, 2025

Investigation revealed the following: Allegation: “Staff do not provide adequate food service for the residents”, it is being alleged that the facility provides poor quality food for residents in care (e.g. food that is rotten and stale). Interviews conducted with R1 to R9 revealed the following: 9 out 9 residents denied the allegation. Interviews conducted with S1 to S9 revealed the following: 9 out 9 staff denied the allegation. Observations revealed the following: On 5/7/2025, the department toured the kitchen area and observed good quality foods. The facility recently received a new shipment of fresh produce, meats, and dry goods. Thus, the dry goods pantry was well stocked as well as the freezers and fridges. The department did not observe stale food or food that was expired. Around 12:00 PM, the department observed residents receiving good quality well-balanced lunch meals. Around 2:00 PM, the department observed an all-staff In-Service Training regarding Dietary Dysphagia and Different Diets. Records reviewed revealed the following: Dietary Quality Control Survey from March 2025 to May 2025 indicate that the facility has good quality foods. Weekly Menus from March 2025 to June 2025 indicate that the facility serves well balanced meals to residents in care. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted, and a copy of this report was left with the Resident Care Coordinator, Corina Kahl.