Office review·November 12, 2025

On 11/12/2025, at approximately 1:30 PM, an office meeting was held to discuss Complaint 11-AS-20220913161318. Present at the meeting were Stephanie Cifuentes, Licensing Program Manager (LPM), Ulysses Coronel, Licensing Program Manager (LPM), Socorro Leandro, Licensing Program Analyst (LPA), Heather Arguetta, Administrator and Corina Khal, Resident Care Coordinator. During the meeting, LPM Cifuentes reviewed the details of the complaint. On September 13, 2023, the Department substantiated an allegation: Resident sustained fractures while in care At the time the findings were delivered on September 13, 2023, the Department indicated that an enhanced civil penalty determination was pending, pursuant to Health and Safety Code Section 1549(e)(1)(A). The Department is reviewing the complaint for enhanced civil penalty for physical abuse pursuant to H&S 1549(e)(1)(A). The total amount for the civil penalty totals $10,000 for a serious bodily injury. An exit interview was conducted, and a copy of this report was provided together with the appeal rights.