Complaint·September 21, 2021

On 9/21/21, LPA interview residents #2-8 regarding the above allegation. Residents stated they have not been sprayed by staff with chemicals. Residents stated they have no problems with staff. Residents stated, R1 told them staff was spraying chemicals and was going to killed. LPA interview the administrator, she stated only R1 has told her staff had sprayed chemicals coming from the sprinklers and vents. R1 also told her was going to be killed by staff. She stated had went to R1’s room and did not see any traces of chemicals. She stated R1 is never really at the facility and is independent. She stated R1 has a car and mainly sleeps in there. LPA interview Staff #1-4, they stated R1 told them was being sprayed with chemicals and someone is trying to kill R1. They stated the resident doesn’t really stay at the facility and has not been seen. Regarding allegation #2 Resident's mail is being mishandled while in care. On 9/21/21, LPA interview residents #2-8 regarding the above. Residents stated their mail is located in the mailroom on the first floor. They stated they are able to get their mail and do not have a problem with receiving it. They also stated large package mail is brought to their rooms. LPA interviewed the Administrator and she stated residents are able to get their mail from the mailroom. She stated has not heard of any residents having problems receiving mail. LPA interviewed staff #1-3 stated they haven’t heard anyone not receiving their mail. Staff #4 stated they distribute all resident mail and put into the mail slot, but some of the resident’s family prefer mail to stay in the office and the residents will come and get them. LPA was able to look inside mail room, which was located on the first floor and did not see any concerns with mail. Based on interviews conducted and records review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Carla Chan, Administrator and a hard copy was provided.