Complaint·February 2, 2024

Allegation: The facility does not provide comfortable room temperatures. The allegation alleges when resident turns the temperature up staff ask them to turn it down because other residents are hot resulting in the resident being cold. During an interview with Staff S1 stated rooms do not have their own heater or AC and that 5 to 6 rooms are controlled by one thermostat in a resident’s room. During the tour of the facility, LPA checked the temperature of thermostats in common areas. LPA observed the following thermostats and their settings set at: activity room 73-degrees, lobby 76-degrees, sitting lounge 74-degrees, music room 73-degree, dining room 72-degrees, upstairs activity room and lounge was set at 73-degrees Fahrenheit. Additionally, during the facility tour LPA inspected rooms that housed the thermostat controls and observed the following in room 128 the temperature was set at 72- degrees, in room 107 the temperature was set at 74-degrees, in room 251 the temperature was set at 76-degrees and in room 217- the temperature was set at 76-degrees Fahrenheit. During interviews with R1, they stated they have the thermostat controls in their room, and it is connected to other rooms. R1 states when they are cold, they turn the heat up and staff come in an ask to turn it down due to the other residents being hot, resulting in R1 being cold. During the tour LPA observed the thermostat connected to their room was set at 76-degrees Fahrenheit. During interviews with Residents (R1-R10) five (5) out of ten (10) stated the facility is kept at a comfortable temperature, two (2) residents stated it is sometimes warm, one (1) resident stated it is sometimes cold at night, and two (2) stated it sometimes too warm then other Continued on LIC9099 residents open their slider and a cold breeze comes in. During interviews with Staff (S1-S8), eight (8) out of eight (8) stated the temperature is maintained at a comfortable temperature. During visits at the facility, LPA observed the temperature to be comfortable in the facility. During the course of the investigation, LPA was unable to find any evidence supporting the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the above allegation did or did not occur, therefore the allegation is unsubstantiated . Allegation: The facility staff does not have the ability to communicate with residents. The allegation alleges staff do not speak English well enough for Resident to understand. During interviews with Residents (R1-R10), nine (9) out of ten (10) stated they have no concerns regarding staff’s ability to communicate with residents. During interviews with Staff (S1-S8) eight (8) out of eight (8) stated they do not have any issues communicating with residents and are able to understand residents needs and concerns. During LPA’s visit to the facility, LPA observed residents and staff communicating without issues. Residents were observed expressing their needs or concerns to staff and they were receiving assistance they requested. LPA observed breakfast and lunch being served at the facility. LPA observed kitchen staff communicating with residents regarding the menu and any special requests Continued on LIC9099 residents had. LPA did not observe any issues with communication between staff and residents. During the course of the investigation, LPA was unable to find any evidence supporting the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the above allegation did or did not occur, therefore the allegation is unsubstantiated . Allegation: The facility does not make menu available for review by the residents. The allegation alleges staff does not provide a food menu to Resident. During the tours of the facility, LPA observed the weekly meal menu posted at the front and rear entrance of the dining room. Additionally, when LPA asked S7 for a copy of the menu they opened a drawer in the front desk and pulled out copies and provided LPA with a copy. During interviews with Residents (R1-R10) nine (9) out of ten (10) stated the weekly menu is posted near the front and rear entrance of the dining room and menus are provided to residents by staff and available anytime at the front desk. During interviews with Staff (S1-S8), eight (8) out of eight (8) stated the facility menu is posted at the front and rear entrance of the dining room and menus are provided to residents who want one. During the course of the investigation, LPA was unable to find any evidence supporting the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the above allegation did or did not occur, therefore the allegation is unsubstantiated . During today's visit LPA did not observe or cite any deficiencies. An exit interview was conducted with Executive Director, Carla Chan, and a copy of this report was provided.