complaint·March 2, 2022

Regarding the allegation: Facility is not allowing residents to have visitors. It’s being alleged that the facility has a sign stating no visitors are allowed. Thus, not allowing visitors. The investigation revealed the following: S1 denied the allegation to be true. “We are allowing visitors, that sign was something that was put up a long time ago and honestly forgotten about. If licensing tells us to remove it then we will. Check the visits logs, we are not denying visitors. S2 denied the allegation to be true. “Yes, we allow visitors. I take their temperature and record it here. R1 denied the allegation to be true. When asked if they receive visitors they confirmed, “yes.” During interviews with W1 & W2 they both denied the allegation to be true. W1 states, “well I live 3000 miles away and surely would have been upset if I was not allowed in. I visited back in November (2021) and did not have any issues. I think earlier, during the pandemic they may have been more strict.” W2 states, “I have never been denied. We are always able to see our relative. During a visit there is usually 6-8 of us at a time. My mother visits my relative every other day. We have never had a problem. LPA observed a sign on facility front gate stating, “Due to Covid-19, no visitors allowed with the exception of home health staff.” LPA had sign removed by Administrator.. LPA observed a visitor log at the facility’s front entrance along with visiting hours. Based on LPA observation, interviews conducted, and record review, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the report was given.