Complaint·July 14, 2023

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Staff did not ensure the elevator was working properly. Interviews with S#1 – S#5, communicated that the elevator in building A does break down but they fix it right away. It’s broken down a couple times in the past 6 months. Interview with S#2 communicated that the elevator in building A has broken down 5 times in the last six months. The 1 st time was in January of 2023, it’s only normal wear and tear. In June 2023, the sensors of the doors sensed a problem and it shut the elevator down. They have a company that comes and repairs the elevator. They fixed the sensor of the elevator doors and now it works properly. The facility makes sure the company comes right away to fix it; the elevator doesn’t stay broken down too long this past time it was fixed in 4 hours. Interviews with R#1 – R#6, communicated that the elevator has been breaking down. Sometimes they notice the elevator broken down and most of the time the facility let’s them know the elevator is not working and they are repairing it. They usually don’t take long to repair it but does pose a problem when it’s not working like they miss appointment, meeting, and going out. Unfortunately, they cannot use the stairs, so they just stay in their rooms until it gets fixed. LPA reviewed the repair invoices for the elevator in building A, they have come out 5x in the last 6 months to repair the elevator. The interviews conducted and records review did concur with the above allegation. Based on LPA’s observations and interviews which were conducted and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A ccording to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiency and issued a citation. An exit interview was conducted with Dave Hone, Executive Director, and a hard copy of report was provided along with the Appeal Rights.