complaint·May 8, 2025

S5 also verified that maintenance staff follow their schedules based on an on-call maintenance staff rotation, indicating that there are on-call maintenance staff continuously available (24/7) to repair any malfunction at this facility. LPA interviewed staff six, Oziel Rodriguez (S6) maintenance staff, who confirmed that S6 repaired the toilet on 03/05/25 (time unknown). LPA interviewed staff seven, Richard Madridejos (S7), who explained that "If it’s a clogged toilet, we have to respond as soon as possible (ASAP)." and that "We don’t tell them to use another toilet in their room, or another toilet down the hall. We have to do that ASAP." On 04/11/25 LPA reviewed front desk call log that noted a resident, or their private caregiver, reported a clogged toilet in their room on 03/04/25 at 5:02PM. LPA reviewed a maintenance work order, noting that the same toilet was repaired on 03/05/25 at 09:13AM. This record review has validated that a resident's toilet was left clogged for 16 hours and 11 minutes (16:11h). Based on LPAs observations, interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated . California Code of Regulations, Title 22, Division 6, Chapter 8, article 05 are being cited. Please see LIC9099-D. There has been one (1) deficiency cited during today's visit. An exit interview was conducted with Dave Hone, executive director (S9) and a copy of this report and appeal rights have been provided.