complaint·April 14, 2021

The investigation consisted of the following: On 3/19/20, LPM Christine Yee interviewed Administrator Amalia and Personnel from the Pest Management Company. On 5/1/20, LPA Almaraz conducted interviews with residents and requested resident roster. The investigation revealed the following: Allegation: Facility has cockroaches Based on records reviewed and interviews conducted the findings indicate that the facility has a pest control issue and has been receiving treatments by a Pest Company. Reports and interviews indicate only parts of the facility are being treated. Seven (7) out of 9 resident interviews revealed that they have seen either a cockroach, rat or some type of unknown bug in their rooms. Based on record review and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. A telephonic exit interview was conducted with Assistant Administrator, Francisca Vallejo and a hard copy was provided via email for signature along with appeal rights.