complaint·March 2, 2022

Interviews with R1/Rp revealed that to their knowledge no other items in their room were broken, or missing, or malfunctioning. Interviews with Residents in Care R2-R10 revealed, that all generally stated no one including staff has tampered with their personal belongs, such as Tv’s , DVD Players, Electronics or other personal items. Interviews with Administrator stated that they had one resident who had been out of the facility, and placed in skilled nursing for about 3 months. During that time, the Administrator placed a lock on the door in the shape of a doughnut, so that no one could enter the room to touch residents personal belongs. Administrator stated they have not received any complaints from any current or former residents about a blue ray player not working, that was under their supervision. Based on Interviews, observation and record review the Lpa finds that “Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Regarding Allegation: Staff mistreated resident. Interviews with Rp/R1 revealed that for 1 month, there was a clipboard placed in their room, that was used by staff to write the services performed. RP/R1 stated that they told the administrator that staff were taking 15 mins to write things down, that maybe took 2 mins, and that staff were basically taking a break. RP/R1 stated that they were not aware what the staff were writing. When they brought this to the Administrator’s attention. The Clipboard was taken out of their room. RP/R1 stated they were the only one with clipboards in the room, and feels that was discrimination. Interview with Administrator revealed that the clipboard was being used to track the amount of care needed, to determine if resident may need a higher level of care, then what the facility couldnt provide ( Copies of these forms were provided to LPA) there was a discussion with resident about what was being documented. Administrator stated the clipboard was taken out. Interviews with Residents in Care R2-R10 generally stated that they do not feel mistreated, or discriminated by the staff. Based on Interviews, observation and record review the Lpa finds that “Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Administrator.