complaint·April 18, 2024

Allegation: Facility staff are not taking proper measures to maintain facility free of roaches It is alleged the facility has a roach infestation and are seen in the hallway and it has been six months since the last pest control service was provided. During record review, LPA received and reviewed the facilities Service Reports from Orkin that show service dates on 04/03/24, 03/25/24, 02/21/24, 02/09/24, 01/17/24, 01/03/24, and 12/21/23. LPA observed on the Service Reports, in the comments about the day’s service, states “no signs of rodent or crawling insect activity were found during this visit.” During the facility tour, LPA did not observe any signs of insects inside the facility. During interviews with the Administrator S1 stated there is an exterminator through Orkin who comes in every two weeks or as needed to treat. During interviews with Staff S1-S12, they were asked if they have seen any insects (besides gnats and flies) inside of the facility in the past six (6) months, twelve (12) out of twelve (12) stated they have not seen any insects inside the facility. Additionally, during interviews with Staff S1-S12, were asked what procedures are there to keep the facility free of insects, twelve (12) out of twelve (12) stated they clean every room in the facility daily, take out the trash from every room daily, vacuum, sweep, and mop all rooms to ensure there are no food crumbs on the floor, and to remind all residents and staff to try to keep doors closed so nothing can get inside. During interviews with Residents R1-R12, were asked if they have seen any insects in the facility recently, R1, R3, R5, R7, and R10 stated they have not seen a cockroach or water bug inside for a few months and R2, R4, R8, R9, R11, and R12 have not seen a cockroach or water bug inside the facility at any time. Additionally, during an interview with Residents R1-R12, were asked if they know if the facility has an exterminator they use, seven (7) out of twelve (12) stated they have seen an exterminator at the facility. During the course of the investigation, LPA was unable to find any evidence supporting the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the above allegation did or did not occur, therefore the allegation is unsubstantiated . Allegation: Facility staff are not following infection control requirements It is alleged the pads on the patio chairs in the sunroom have not been cleaned, they have been soiled with feces and urine and staff only flip the pad over. During the facility tour, LPA observed all common room and furniture to be clean. During file review, LPA received and reviewed the facility’s Daily Disinfecting Logs that show what has been cleaned, when and initialed by who did it. During interviews with Staff S1-S12, were asked how fabric furniture is cleaned if a resident has an accident, twelve (12) out of twelve (12) stated maintenance takes the piece of furniture outside to clean it and bring it back in when it is dry. During an interview with Staff S1-S4, were asked how the fabric furniture is cleaned, four (4) out of four (4) stated a machine is used to clean it. Additionally, S2, and S4 stated they use the Extractor to clean the fabric material which is like a carpet cleaner and the chair is placed in the sun to dry. During interviews with Residents R1-R12, were asked if the common rooms and furniture were cleaned regularly, eleven (11) out of twelve (12) stated they see staff cleaning the common rooms multiple times a day. Additionally, twelve (12) out of twelve (12) stated they have seen the furniture outside drying once in a while. During the course of the investigation, LPA was unable to find any evidence supporting the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the above allegation did or did not occur, therefore the allegation is unsubstantiated . During today’s visit LPA did not observe or cite any deficiencies. An exit interview was conducted with Assistant Administrator, Francisca Vallejo, and a copy of this report was provided.