Complaint·April 27, 2026

Regarding allegation: Staff does not provide and safe and healthful environment for resident in care. It is alleged that the facility does not provide a safe and healthful environment for residents in care. The investigation reveals the following: Interview with six (6) out of seven (7) residents denied the above allegation. All six (6) residents stated that they feel safe and taken care at the community. Resident s stated that staff is attentive to their needs and provide assistance with activities, appointments, and activities of daily living (ADL). Residents are not aware of any incidents where residents have been disrespectful to other residents, including roommates. R1 described incident with roommate being loud when speaking and described it as screaming. LPA interview with R2 revealed that R2 is hard of hearing and speak at a higher tone of voice. Interview with staff revealed that seven (7) out of seven (7) staff were not aware of above allegation. Staff were not aware of any incident with residents being disrespectful with each other or their roommates. Staff stated that most residents may raise their voices to staff when assisting with morning activities like showering, dressing, or assistance with ADLs. Staff stated that Staff is not aware of any resident screaming to other residents. LPA reviewed facility training and observed staff training on personal rights, identify behavior changes, and Dementia training. LPA observed residents involved in group activities and did not observe any issues among residents’ interaction. All residents were engaged and participating with staff group activity. LPA observed enough staff supervising residents in care. Based upon the investigation, resident, and staff interviews, document review, and LPA observations, the facility is proving a safe and healthy environment for residents in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held with CEO Erika Castile. A copy of the report was provided.