Complaint·August 21, 2025

Licensing Program Analysts (LPA) Luis De Leon conducted an initial unannounced 10-day complaint investigation visit for the allegations listed above. LPA met with the Activities Director Waynn-Nietzle Romero and explained the reason for the visit. Ms. Romero contacted Administrator Mary Ann De Jesus Villegas to inform of today’s visit. The administrator joined the visit at 9:30 AM. The investigation consisted of the following: On today’s visit, LPA De Leon interviewed the Administrator and obtained staff, resident rosters and discharge roster. Both resident roster and discharge roster reveal that the individual #1 (I1) does not currently reside and/or was never a resident at the facility. The interview with administrator De Jesus Villegas confirmed that the individual has not resided at the facility. This agency has investigated the complaint alleging staff did not safeguard resident’s personal belongings, and that facility failed to address resident’s medical needs. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened, and/or are without a reasonable basis. We therefore dismissed the complaint. An exit interview was conducted, and a copy of this report was provided.