complaint·April 24, 2025

The allegation of “Staff yelled at resident” alleges that facility staff would yell at resident #1 (R1) to not say things to their family members. Two (2) current facility residents were interviewed. Both residents stated that facility staff are kind and denied ever being yelled at by facility staff. One (1) staff member was interviewed, staff #1 (S1). S1 denied ever yelling at residents in care and stated that they have never witnessed other staff members yelling at residents. LPA Byrne interviewed the facility Administrator who denied staff ever yelling at residents in care. The Administrator stated that R1 was afforded privacy when speaking with visitors in person or via telephone call. The Administrator stated that when visitors would come to see R1 they would close the door for privacy while speaking. One (1) witness interviewed, witness #1 (W1) denied ever witnessing staff yelling at residents in care. W1 described the staff at the facility as “nice” and “helpful”. W1 had no concerns with the quality of care at the facility. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff yelled at resident.” Therefore, the allegation is deemed Unsubstantiated at this time. The allegation of “Staff did not allow resident to use the phone.” alleges that facility staff would not allow R1 to contact family members via telephone call. LPA Byrne interviewed two (2) current residents who denied ever being restricted access to use of telephones. Both residents had no concerns with the facility. The Administrator stated that R1 had access to a personal cellphone that was tethered to their bedside. The Administrator stated that facility staff would assist R1 in answering the phone when calls came in and would give privacy to the resident during their conversations. Additionally, the Administrator stated that the facility received calls up to two (2) times a day on the facility phone for R1. The Administrator stated that staff would give the facility phone to R1 and would provide them with privacy. S1 denied ever restricting R1 access to their personal phone or the facility phone. S1 confirmed that privacy for R1’s phone calls was always afforded. LPA Peraldi interviewed W1 who stated that most residents have access to their personal phones, but they have never witnessed facility staff restricting access to the facility phone for residents use. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff did not allow resident to use the phone.” Therefore, the allegation is deemed Unsubstantiated at this time. No deficiencies were cited during today’s investigation. A copy of the report was printed and exit interview was conducted.