complaint·May 8, 2024

care fees and base rent. Per R1's Admission Agreement, related to resident death, indicates "within 15 days after your personal property is removed, your estate...will receive a refund of any fees paid in advance covering the period after your personal property has been removed." All parties interviewed were in agreement that R1's personal belongings were removed as of 12/30/2023. Additionally, interview with Executive Director revealed that R1 should not have accrued care fees, as of the date of their death. Instead, only the base rate should have been charged following R1's death to the date their items were removed from the R1's room. Review of R1's Admission Agreement and all attachments, as well as their ledger did show R1 had a carried over credit on their account. Interview revealed that this credit was due to a July 2023 rent concession, which should have been utilized for that month only and not carried over. However, the ledger indicates a credit labeled as "aging 8/2023" and is shown carried over each month R1 resided at the facility. Review of R1's Admission Agreement does not explicitly state this credit does not carry over, and as it does show carried over on R1's ledger, therefore, this amount is also owed to R1's estate. Documents reviewed revealed that Administrator Trevin Willis did request to their corporate office a refund in the amount of $2289.00 most recently on 02/01/2024, however as of today's visit the refund has not been issued. Therefore, based on interview and record review, the allegation that " Facility is not adhering to resident's Admission Agreement " is deemed SUBSTANTIATED at this time. Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiency is cited (refer to LIC 9099-D.) Exit interview conducted. A copy of this report and appeal rights were provided.