complaint·August 13, 2024

It was reported that staff handled resident in a rough manner, and that specifically Staff 1 (S1) and Staff 2 (S2) have been observed to handle residents roughly. The complainant alleged that either S1 or S2 grabbed a resident roughly, resulting in a skin tear. The complainant did not provide specific resident names. Interviews conducted with four (4) staff revealed that staff have not observed or heard of other staff rough-handling residents, but that there are certain staff members, Staff 3 (S3), Staff 4 (S4), and Staff 5 (S5), who are neglectful and not properly trained. Staff members have reported S3, S4, and S5 before to the previous administration, but concerns were ignored. LPAs’ interview with five (5) residents and responsible parties of residents in care revealed that no one expressed any potential or immediate concerns for staff servicing the residents at this time. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff handled resident in a rough manner” is deemed UNSUBSTANTIATED at this time.