complaint·August 13, 2025

It was alleged that the facility staff were preventing Resident #1 (R1) from receiving phone calls or visitors on behalf of R1’s responsible party’s request, rather than R1’s decision. On 07/25/2025, LPAs interviewed R1 and R1 expressed that they were aware of their visitor and call requests. R1 stated they told facility staff to consult their responsible party. LPAs explained to R1 that they have their own personal rights and that if they want to receive any calls or visitors, R1 can do so without getting their responsible party’s consent. R1 stated they understood and that there were no concerns. LPA interviewed R1’s responsible party and facility staff throughout the course of the investigation and all interviews confirmed that facility staff ask R1 first if they want to receive their calls or visitors, and that the choice is entirely up to R1. On 07/28/2025, ED Weisbarth broadcasted an announcement to all residents’ family members/responsible parties stating that “Residents have rights to have visitors and calls at any time. Please make sure residents are told they have a call or a visitor.” An in-service training was also conducted on 08/01/2025 with all staff regarding personal rights and that residents should be asked if they want visitors or calls. LPA observed documentation of two attempted calls, one on 07/31/2025 and another on an unknown date within the same week; R1 declined to speak with the calling parties on both occasions. A wellness check was conducted by police and by other outside agencies who interviewed R1, and no concerns about R1 receiving visitors or calls were noted. Resident and visitor interviews conducted also did not have evidence that supported allegations regarding visitation or phone call access. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not sufficient evidence to prove the alleged violations did or did not occur, therefore the above allegations “Staff are not allowing resident to have visitors” and “Staff are not allowing resident to have phone calls” are deemed UNSUBSTANTIATED at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.