complaint·April 3, 2026

It was alleged that an outside vendor recorded videos and pictures of residents and subsequently posted the content to their online social media accounts. LPA reviewed the vendor’s social media accounts and found no videos or pictures posted that were taken at this facility. LPA interviewed three (3) staff members, including the activities director, who all stated that the outside vendor was hired for one performance in 2024 by previous management. The staff did not remember encountering the vendor but stated that activity vendors do not take pictures and videos of residents and vendors are not left unsupervised with the residents. LPA interviewed five (5) residents and one (1) visitor and all interviews stated that there were no concerns of the activities, outside vendors, or pictures and videos without consent. LPA reviewed the activity schedule for March and April 2026 and did not observe the vendor scheduled. During the visit, LPA observed residents participating in an exercise activity at 11AM in the common area which was supervised by the activities coordinator. LPA also randomly selected five (5) resident files and reviewed their records to observe signed and dated photo consent and release forms. Based on interviews, observation, and record review, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation “Staff do not ensure that outside vendors are not video recording/taking pictures of residents” is deemed UNSUBSTANTIATED at this time. Exit interview conducted. A copy of the report was issued.