complaint·February 20, 2024

On today's visit, LPA Yee reviewed all 6 resident files beginning at 12:01pm , reviewed resident medications at 1:30pm, interviewed the Administrator and Staff #1 together at 1:15pm. Residents were not interviewed on today's visit as the only resident who has lived at the facility since the facility opened in March 2021 has dementia and is a bad historian. All the other 5 residents have lived here since various dates in 2023 and 2024 and would not have knowledge of any residents who lived at the facility in 2022. Per interview with the Administrator and Staff #1, regarding the above allegations, they remember a male LPA was here at the facility to investigate the complaint. When the LPA arrived at the facility he enquired about the facility's address and provided the name of the resident he was looking for that was specifically named in the complaint. The male LPA was told the facility's address and he was also told that they did not have any resident by the name he provided. They told him that he was at the wrong address because the LPA provided a completely different address for the home. Based on the initial complaint report generated on 2/9/22, the male LPA was identified as Angel Ascencio. LPA Ascensio conducted interviews with the residents and asked everyone how they were doing and if everything was okay. Residents and Staff #1 were asked if there were any thefts at the facility and was told that there were no thefts at the facility. Again, staff stated that they did not have any resident living at the facility with the name LPA Ascencio had provided to staff. LPA Ascencio apologized to the staff and left. Per the Administrator and Staff #1, they never received a copy of the initial complaint report. Based on the information obtained, there was no evidence to support the allegations, therefore the above allegations are deemed unfounded at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted