complaint·November 6, 2024

Regarding the allegation: 1.) Facility visiting hours are unreasonable. On 06/22/2023, the Department received a complaint alleging that the facility’s visiting hours are unreasonable. During the initial visit, the LPA observed the facility’s visiting hours posted as Monday- Sunday 10 a.m. – 12:00 p.m. and 2:00 p.m. – 7:00 p.m. Interview conducted with the Administrator revealed that the visiting hours are not enforced, and families stay past 7:00 p.m. The Administrator explained that the gap between the visiting hours is for staff to take their lunches. The Administrator stated that she will change the visiting hours to more reasonable times such as 9:00 a.m. to 9:00 p.m. Based on observation and interviews, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated . Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency were observed and cited during the visit (See 9099-D). Exit interview conducted. A copy of the report and appeal rights were provided. Regarding the allegations: 1.) Facility staff are not serving an adequate amount of food to residents. 2.) Facility does not provide a menu for residents in care. On 06/22/2023, the Department received a complaint alleging residents not being fed enough and not being provided a menu. During the initial visit, the LPA observed the kitchen with two (2) refrigerators with sufficient amount of perishable and nonperishable food. The LPA also observed a sample menu in the kitchen. Per 87555 General Food Service Requirements, “Facilities licensed for less than sixteen (16) residents shall maintain a sample menu in their file.” Interviews conducted with residents did not voice concerns regarding the food being served. Interview with the Administrator revealed that grocery shopping is done weekly or as needed. Additionally, the Administrator provided the LPA pictures of previous meals served to the residents. The information obtained during the investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed Unsubstantiated at this time. Regarding the allegation: 3.) Facility staff speaks in an aggressive tone towards a resident. On 06/22/2023, the Department received a complaint alleging staff speaking aggressively toward a resident. Resident interviews revealed that staff are kind and did not voice any concerns regarding staff. Staff interviews revealed that staff have not heard staff speak aggressively towards residents. Interviews conducted with home health nurse, physical therapist and resident’s family member did not reveal any concerns with staff and stated staff treat residents with respect. Interview with the Administrator denied staff speaking aggressively towards residents, however stated staff sometimes speak louder in order for some residents to hear since some residents are hard of hearing. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was provided.