complaint·December 31, 2024

Regarding the allegation: Licensee is retaliating against residents authorized representative. It was alleged that the Licensee is retaliating against Resident #1’s (R1’s) authorized representative by changing the Wifi password and not giving R1’s authorized representative the updated Wifi password. The Administrator stated that she does provide the Wifi password if requested. The LPA advised the Administrator and R1’s authorized representative that they need to communicate properly with one another without arguing. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff failed to assist resident with oral hygiene per physician orders. It was alleged that staff did not follow R1’s oral hygiene per physician orders. Per record review conducted on 8/4/2023, R1 did not have a physician order for an oral hygiene routine. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Regarding the allegation: Licensee did not provide resident's authorized person copies of requested records. It was alleged that the Licensee did not provide R1’s authorized representative copies of R1’s records such as the needs and service plan. Interview conducted with the Administrator revealed that the Administrator provides copies of all resident records upon admission and as requested. The LPA received conflicting information throughout the course of the investigation. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was provided.