Complaint·October 31, 2025

Page 2 On 9/6/24, Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced 10-day complaint investigation visit to the facility above. The LPA met with facility staff member Ada Bozkurt, at 03:42 PM and explained the purpose of the visit. Facility staff contacted the facility administrator Rebeka Durgaryan who arrived at the facility at 04:20 PM. Entrance interview conducted and the reason for the visit was explained. During the 9/6/24 visit, starting at 04:23 PM, the LPA conducted a physical plant tour. The LPA also conducted interviews with residents, staff, and administrator between 4:29 PM and 4:40 PM and obtained copies of pertinent facility records. At this time, further investigation is needed. An LPA will follow up at a later date to continue the investigation. Exit interview conducted and a copy of the report printed. On 10/28/25, Licensing Program Analyst (LPA) Christine Yee conducted a subsequent complaint visit to continue the investigation for the above allegation and erroneously indicated in the report generated that she was there to deliver the findings of the investigation conducted entirely by Veronica Padilla, Investigator with the Investigation Bureau. LPA Yee was let into the home by Shazada Zholdoshova, Staff. Staff contacted the Administrator to advise of LPA Yee's visit. Per telephone contact with the Administrator at 1:36pm, she advised LPA that she was sick and could not conduct the visit. LPA met with Hasmik Baklajyan, Designated Staff. The reason for today’s visit was provided. On the visit conducted on 10/28/25, LPA Yee conducted a telephone interview with the Administrator to clarify the information previously provided as the staff could not locate Resident #1's file for review. Per the Administrator, she will email LPA Yee the documents later today. Due to time constraints and the lack of records, it has been determined that further investigation is needed before a finding could be made for the above allegation. Exit interview was conducted and a copy of this report was provided. The documents requested on 10/28/25 were emailed to LPA Yee by Rebeka Durgaryan, Administrator, during today’s visit. Per information received to date, regarding the allegation that Staff hit resident in care, the investigation revealed from interview conducted with Rebeka Durgaryan, she vehemently denies that any continued on LIC9099-C Page 3 of her staff hit residents. Per information provided by interview conducted with witnesses, the family were told that the swelling on the right side of the resident’s face was that Resident #1, fell out of their wheelchair and hit the wall on 8/24/24. Allegedly the fall was witnessed by an unknown staff. Per the Administrator, there were no witnesses to any falls because there were no falls. Per the second interview conducted with the Administer on 10/28/25, she indicated that this incident happened a year ago and does not remember what happened but stated that Resident #1 did not fall. She did state that Resident #1 was highly anxious and very aggressive, had mental issues and per the family, the resident had been abused by their spouse, based on the resident’s fearful reaction to staff and everyone at the facility. Per the Administrator, Resident #1 would hit their hand on the arm of the wheelchair and would hit the bed rail with their hand and head. Per the Administrator, the resident messed up the facility. Per the Administrator, on morning of 8/24/24, she was informed by Staff #1 that Resident was observed with a small bruise on the lower lip. Resident #1, diagnosed with dementia, could not explain how the bruise was sustained. On 8/29/24, Resident #1 was sent to the hospitalized for high blood pressure. Per the Administrator, she was present at the facility, and she was the one who called 911. Per the Administrator, Resident #1, was not observed with bruising, swelling or any injury to the face on the day of the hospitalization. Resident #1 was only observed with a little blue bruise on the lower lip on 8/24/24. The resident had a history of high blood pressure and was discharged from the hospital to the facility on 8/20/24, without any medications. Per the Administrator, the bruise was caused by the resident’s behavior. Per interviews conducted with staff, they indicated that they do not hit residents and do not have any issues with them. Per interviews conducted with residents, they all stated that the staff take good care of them and treat them fine. The residents also state that they have not seen any staff abuse any residents. During the investigation, LPA Yee was not able to identify anyone at the facility that could confirm that Resident #1 was hit by a staff member to sustain the facial swelling or the bruise to the lip. Per information provided by the continued on LIC9099-C Page 4 Reporting Party, the resident’s facial injuries were also checked by emergency room personnel during the visit on 8/29/24 for high blood pressure. Emergency room personnel could not conclusively state that the injury was the result of an assault or a fall or how the swelling was caused. Due to the lack of witnesses to the incident, there is insufficient evidence to support the allegation that staff hit a resident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur Exit interview was conducted.