complaint·October 15, 2024

On the allegation, Uncleared staff are providing care and supervision it is the concern of the Reporting Party (RP) that staff are not cleared to work at the facility. To investigate this complaint, LPA conducted in person interviews with the Administrator, four (4) Staff, four (4) out of six (6) residents between 10:00 am – 11:45 am. LPA also obtained pertinent documents to the investigation and reviewed facility records. File review was conducted on all staff. File review revealed that all staff are cleared, and all records are in order. All staff are listed on the LIC 500 personnel report along with the State Agency facility personnel report summary. Based on information obtained, there is insufficient evidence to support the allegations occurred. Therefore, the allegation uncleared staff are providing care and supervision is deemed unsubstantiated at this time. On the allegation, staff do not communicate effectively with residents it is the concern of the RP that staff are unable to effectively communicate with residents. To investigate this complaint, LPA conducted interviews with Residents, Staff, and Administrator. Interviews with four (4) residents currently residing at the facility revealed that the staff can effectively communicate and treat the residents with dignity and respect. Residents noted that one (1) staff needs to be spoken to slower than the other staff to fully comprehend what is being said but is not an issue. Residents stated that the staff are able to effectively understand and communicate the residents needs. Residents also noted that if they are not able to effectively communicate with a specific staff there is always a staff member on duty who can translate for them. In addition, residents stated that they do not have any issues communicating with staff or with their needs being met. Interviews with four (4) staff revealed that English is the primarily spoken language among the residents. All staff were able to communicate with the LPA basic knowledge and procedures in the event of an emergency. Staff noted that there is always one (1) staff who is fluent in English who can assist if needed, however rare. Staff also noted that staff who are not fluent in English are currently enrolled in an online English course to better communicate. Interview with Administrator revealed that staff are knowledgeable in their duties and can effectively communicate with residents. Some staff may require more patience in comprehension however basic conversation and understanding is sufficient. Administrator noted that staff are also enrolled into online English course to gain more English proficiency. Based on information obtained, there is insufficient evidence to support the allegations occurred. Therefore, the allegation staff do not communicate effectively with residents is deemed unsubstantiated at this time. Exit interview conducted. A copy of the report and appeal rights provided.