complaint·June 21, 2024

Continued from LIC 9099 Entrance interview conducted. It was alleged that facility staff yell at residents. It was further reported that unknown staff member yells at residents to “shut up, be quiet and go to your room”. On 05/30/2024, LPA Conway conducted the initial visit. During the visit, at 10:01 a.m. LPA conducted a physical plant tour; as well, as interviewed five (5) residents, staff and administrator. Additionally, LPA requested and reviewed facility documentation pertinent to this investigation. Interviews conducted during the course of the investigation reflected that three (3) out of the five (5) residents interviewed have witnessed Staff #1 (S1) yell at residents on multiple occasions. The other two (2) residents interviewed revealed they have not witnessed staff yell at any resident, but they stated that the aggressive and stern manner S1 speaks to residents could be observed as verbal abuse. LPA's interviews with S1 denied yelling at any resident in care. LPA’s interview with Administrator revealed they have not witnessed S1 yell or mistreat any resident in care but expressed that it may be S1’s mannerisms of speaking loudly and “talking with their hands” that may make it appear S1 is yelling at residents in care. Based on the information obtained through the course of the investigation, there is sufficient evidence to support the allegation “Staff yelled at resident.” Therefore, this allegation is deemed Substantiated at this time. Per California Code of Regulations (CCR), Title 22, Division 6, Chapter 8, the following deficiencies are cited (Refer to LIC 9099-D). Exit Interview Conducted. Failure to correct the deficiencies may result in civil penalties. Appeal Rights Discussed. A Copy of Report Issued. Exit interview was conducted with the administrator. A copy of the report was issued.