complaint·September 8, 2023

Regarding the allegation: Staff are not allowing resident leave the facility. On 09/01/2023, the Department received a complaint alleging that staff are not allowing Resident #1 (R1) from leaving the facility. During the interview with the Administrator, it was revealed that R1 is allowed to leave the facility unassisted per R1’s physician report. However, the Administrator explained that the R1’s family member is hesitated about R1 leaving the facility due to R1’s safety. The Administrator explained that she had several conversations with R1’s family member and told R1’s family member that R1 is allowed to leave, and that the facility can not prevent R1 from leaving. The Administrator said that on 09/07/2023, R1 ordered an Uber and R1 left the facility for one (1) hour to run errands. The Administrator stated that the staff at the front desk are aware that R1 is allowed to leave the facility unassisted. Per interviews and record review it was confirmed that R1 has left the facility on several dates including 09/01/2023, and 09/07/2023. Additionally, interviews with various residents revealed that they do not have any concerns regarding leaving the facility or staff not allowing them. Interviews with staff confirmed that residents are allowed to leave, and that staff cannot restrict or restrain them from doing so. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was provided.