complaint·October 19, 2023

situation and they determined that the busted water main was on facility property and not their responsibility. Ray Rosales, Director of Engineering contacted a private contractor to conduct repairs the same day and the repairs were not anticipated to be completed until the morning of 10/12/23. The facility ordered drinking water and gallon sized bottles of water for use in the toilet. Arrangements were made to have food catered, additional staff were scheduled to work and residents given options to relocate to a nearby hotel. Group notifications were sent out via the facility's K4 system to advise all residents, family members and responsible representatives of the busted water main and the actions being taken to ensure that the residents are provided with water on 10/11/23. Flyers were also posted on residents' doors. The water main was repaired by noon on 10/12/23. When the water was turned back on, the pressure from the water main caused the pipes on the fourth floor, by room #421 of Building A, to leak. The water also went down to the third floor. The hallway walls on the fourth floor sustained water damage. The water had to be turned off again for repairs. The repairs were completed on 10/13/23 and water was restored to Building B and Building C. Residents located around the impacted area were also relocated to vacant rooms in building B and building C. Restoration of water supply to Building A was delayed by the availability of parts needed for the repair. As of this visit, the residents relocated are scheduled to return to their original rooms today. All residents continued to be provided with updates of the repairs. Residents also continued to be provided with care, food, water for drinking, toileting and shower while repairs were being conducted. The pipes were fixed and water supply was completely restored on 10/14/23. Per the above allegation that the facility is in disrepair(water), LPA Yee was not able to conclusively determine that the water main burst as a result of facility neglect or inaction. It is unknown as to what caused the water main to burst and the resulting effects of the burst cannot be anticipated. The facility did the necessary repairs in a timely manner, provided the required resident care and resources to ensure the residents well being and therefore, the above allegation is unsubstantiated. Exit interview was conducted.