complaint·March 4, 2024

Continued from LIC 9099 It was alleged that facility dishwasher is in disrepair and there are piles of unwashed dishes and utensils in the kitchen. It was further reported that residents are served meals in dirty dishes and are given dirty utensils. During today’s visit, LPA observed residents having meal services in the dinning area. All serving ware and utensils appeared to be clean and sanitary at the time. Additionally, LPA also observed a surplus of additional dishes stores in cabinets for emergency use. During the physical plant tour, LPA observed the dishwasher to be functioning properly. Moreover, LPA observed staff pre rinsing the dishes prior to loading them in the dishwasher to avoid any issues. A review of Work Order records reflected that on 09/20/2023, the dishwasher was not in working order; however, maintenance was immediately contacted, and the dishwasher was repaired the same day. Interviews conducted with staff and residents did not reflect any concerns regarding dirty dishes or utensils. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “facility dishwasher is in disrepair” is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report and appeal rights provided. Continued from LIC-9099 It was also alleged that facility staff are not following general food service requirements. Per the RP, staff touch food after touching their clothing, the ice cream freezer is dirty, and staff serve old ice cream to residents. Interviews conducted did not reflect any concerns regarding unsanitary food handling practices by staff. LPA observed some kitchen staff with gloves practicing good hand hygiene. However, during today’s visit, LPA observed multiple open/uncovered tubs of ice cream in the freezer. Interviews reflected that the tubs are covered at the end of the day/shift but not after each use. Moreover, LPA toured the kitchen again at 2:45 p.m., and observed that all the ice cream tubs were moved from one freezer to other. Per information gathered, staff stated that the freezer was not unplugged therefore, the ice cream tubs needed to be moved to a different freezer. Staff agreed to properly cover and label all ice cream tubs. Based on the information gathered, the department has sufficient evidence to determine that “staff are not following general food service requirements”. Therefore, the above allegation is SUBSTANTAITED at this time. Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC 9099-D) Exit interview conducted. Citations issued. A Copy of report and appeal rights provided.