complaint·February 3, 2025

Interviews with R1, R2, and DN confirmed that a plumber was contracted to inspect the pipes as the possible cause of the noise. LPA reviewed an invoice for the plumbing service call dated 10/10/2024 which documents that the bathroom faucets, showers, toilets, and kitchen faucet and drains were inspected, no leaks or issues were observed. The hot and cold water and toilet flushing were also tested. The invoice states, “found no issues throughout the unit and found all fixtures working properly” and “could not recreate any abnormal sounds throughout units.” DN, R1, and R2 further confirmed that the management offered to service a structural engineer to investigate the integrity of the unit but the offer was denied. The facility serviced an HVAC inspection on 12/03/2024 and the invoice reviewed states, “it was determined that unit works to manufacturer specs at present time.” As no cause of the noise could be found, management held multiple meetings with R1 and R2 and offered a different unit, which was denied. LPA interviewed five (5) residents of which three (3) were on the same floor as R1 and R2’s shared unit, one (1) was on the floor above, and one (1) was in the building adjacent. No residents interviewed supported the allegation. LPA interviewed three (3) staff and no information supporting the allegation was observed. Furthermore, the unit above R1 and R2’s was vacant for a period of about three weeks, meaning that no residents were in the above unit to cause the noise that was allegedly coming from that unit. ED Marty stated that residents in both units are being monitored and that the facility will continue to offer plans of action, such as servicing a structural engineer or offering to relocate the residents to another unit, to address the issue. The allegation is that staff are not providing residents with comfortable accommodations, however, LPA observed multiple attempts made by the facility to remedy the alleged noise concerns. Information obtained through interview and record review did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.