complaint·February 19, 2026

LPA interviewed R1 on 12/02/2025 who stated that they receive their room service/food orders on time. R1 stated that they sometimes cannot eat the food when staff leave the food in bags in the kitchen; sometimes staff serve the meals and other times, staff leave the food in the kitchen because R1 requests to eat later. However, R1 had no concerns about not receiving meals in a timely manner. During today’s visit, LPA interviewed five (5) residents and two (2) visitors and all interviews confirmed no concerns of food service not provided in a timely manner. Residents stated they receive their room service timely and staff will help serve the food if needed. Staff interviewed were knowledgeable in food service; no concerns were noted. LPA reviewed logs for meal service and observed daily orders for R1 fulfilled from times ranging between 07:52AM-08:24PM in the month of November 2025. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff are not providing resident with food in a timely manner” is deemed UNSUBSTANTIATED at this time. It was further alleged that R1 is not being provided with laundry service in a timely manner. LPA interviewed R1 who stated that the caregivers and housekeeping will assist with laundry but sometimes there are delays and staff will finish the laundry between shifts. There was also a concern that laundry gets washed but then left in the washer and staff will not put the wet laundry in the dryer. LPA interviewed staff who stated that there is a laundry schedule, but soiled items will be washed immediately regardless of the residents’ laundry schedule. Staff also stated it is possible that laundry will get completed during multiple shifts, however, laundry will be completed that day. Staff stated they had not observed any laundry piled up in R1’s or other residents’ rooms. Staff were knowledgeable in laundry service; no concerns were noted. During today’s visit, LPA interviewed residents and visitors and all interviews confirmed no concerns of laundry not provided in a timely manner. Residents stated that housekeeping and caregivers help with laundry service and there are no delays. LPA reviewed R1’s logs for laundry service and observed a weekly schedule for R1’s personal clothing as well as direction to “if resident has any accidents wash [their] clothes immediately.” Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff are not providing laundry service in a timely manner” is deemed UNSUBSTANTIATED at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.