complaint·March 19, 2024

Continued from 9099 Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff threatened resident” is deemed Unsubstantiated at this time. It was reported that staff spoke inappropriately to resident, as it was alleged that the Executive Director speaks inappropriately to residents. Interviews conducted with thirteen (13) residents revealed that eleven (11) out of (13) residents interviewed have never observed the Executive Director speak inappropriately to any residents. One (1) resident declined to answer and one (1) resident stated a staff was rude on one occasion , but they could not recall the name of staff or when the incident occurred. In addition, that resident stated it occurred when they were first admitted into the facility over one year ago and they have not experienced any staff speaking inappropriately to any resident since. LPA’s interview with five (5) staff revealed that each staff have not witnessed any staff threaten any resident in care. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff spoke inappropriately to resident” is deemed Unsubstantiated at this time. It was reported that Staff hit resident, as it was alleged a resident informed their family / responsible party they were hit by a staff. Exact dates or names of staff were not provided. Interviews conducted and records reviewed reflected that at the time of the complaint there were no incidents that occurred that involved a staff hitting a resident. LPA’s interview with thirteen (13) residents revealed that all (13) have not witnessed any staff hit a resident in care. LPA’s interview with five (5) staff revealed that each staff have not witnessed any staff hit a resident in care. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff hit resident” is deemed Unsubstantiated at this time. Exit interview conducted and copy of report issued.