complaint·April 5, 2024

Continued from 9099 The other five (5) residents revealed they have not observed any bed bugs in their room or heard of other residents have a bed bug infestation. All (12) residents interviewed stated they have not observed mosquitos or other bug infestations in their room or around the facility. For any bug issues facility staff/management is alerted and pest control is scheduled to have each identified room/area with bed bug issue serviced accordingly and immediately. LPA’s records review of Hydrogen Pest Control invoices reflected that since 01/25/2024 the pest control company has conducted seven (7) visits for ongoing treatments in select rooms and common areas. No bed bug activity has been observed, however on 03/11/2024 it was notated that a “minor roach infestation” was observed in kitchen and treated during the visit. Based on information gathered over the course of the investigation, the Department has sufficient evidence to determine this allegation occurred. Therefore, the allegation that “Licensee does not ensure facility is free from bed bugs” has been deemed Substantiated at this time. Although the allegation as Substantiated, the allegation was cited on a separate report from a separate complaint investigation Complaint Control #29-AS-20230831162522 Exit Interview Conducted and a copy of this report has been issued. Continued from 9099-A Interviews conducted and records review revealed the Administrator was informed of a mosquito infestation on 12/15/2023 in Resident #1 (R1)’s bedroom. Hydrogen Pest Control conducted a visit on 12/18/2023 and their inspection notes indicated that there were no evidence of bed bugs or general pest activity found at the time of their inspection. LPA’s interview with twelve (12) residents revealed that all (12) residents did not express any immediate or potential concerns of staff not addressing their concerns if a pest infestation were to arise. LPA’s records review of Hydrogen Pest Control invoices reflected that since 01/25/2024 the pest control company has conducted seven (7) visits for ongoing treatments in select rooms and common areas. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff does not ensure pest issue is being properly addressed for residents in care” is deemed Unsubstantiated at this time. It was reported that “Administrator does not treat resident with dignity and respect”, as it was alleged that resident’s concerns are ignored by the Administrator. LPA’s interview with twelve (12) residents revealed that ten (10) out of the (12) residents interviewed stated they speak with the Administrator often and they have not felt like their needs or concerns were ignored by the Administrator. Two (2) out of the ten (10) residents interviewed stated they don’t speak to the Administrator often enough to form an opinion, but each did not express any immediate or potential concerns that the Administrator would ignore their requests or concerns. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Administrator does not treat resident with dignity and respect” is deemed Unsubstantiated at this time. Exit interview conducted and copy of report issued.