complaint·August 27, 2025

During today’s visit, an additional five residents and three staff were interviewed. Following is a summary of the investigation findings: Regarding allegation “Staff is abusing resident”: Investigation into this allegation consist of random resident interviews and staff interviews. Eight of eight residents denied any abuse from facility ED and reported that they never observed the facility ED to speak inappropriately or be abusive towards any resident. Staff interviewed denied the allegation and reported that they have not witnessed the ED to be abusive towards any resident. Several attempts made to reach the reporting party for details/supporting information was unsuccessful. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff is abusing resident” is deemed Unsubstantiated at this time. Regarding allegation “Staff are not addressing pests at facility”: Investigation into this allegation consist of interview with random residents and staff; tour of the facility common areas and resident rooms. LPA interviewed eight residents and five staff. Residents interviewed reported no bed bug activity. Residents reported that if any bug activity is observed they report to the staff and either the facility maintenance or pest control company provides treatment to the rooms. Residents expressed being satisfied at this time with the procedures in place for pest control at the facility. Records reviewed revealed that the facility is contracted for monthly general exterior/interior pest control for various bugs; bed bug treatment is provided on call bases. ED stated that at this time only one resident reported bed bug activity in room (237). According to the ED room was inspected by facility staff and no bed bug activity was found. The ED also reported that the pest control company was contacted and inspected room 237 multiple times and no bed bug activity was found. The ED provided invoices from Hydrogen Pest Control for the month of July and August confirming general pest control treatment and bed bug inspection for room 237. Records reviewed revealed the facility is contracted for monthly general exterior/interior pest control for various bugs and for bed bug treatment they are on call bases. An invoice dated 08/06/2025 from the pest control company noted no bed bug activity was found in room 237, however treatment was provided. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff is abusing resident” is deemed Unsubstantiated at this time. Exit interview held/Copy of report issued.