complaint·April 29, 2025

The allegation of “Staff are neglecting resident's care needs.” alleges that the facility is not providing adequate care for resident #1 (R1) by neglecting R1’s food needs, administering R1’s medications incorrectly, and not assisting R1 with mobility. LPA Byrne interviewed five (5) current facility residents. Four (4) of the five (5) residents interviewed had no concerns with the quality of care they were receiving at the facility. When interviewed R1 stated that the facility staff are nice and take care of everything for them. R1 stated that facility staff bring their medications at the same time every day and that they are receiving enough food. R1 stated that they do not get out of bed often as they don’t think it is a good idea due to the condition of their legs. R1 confirmed that facility staff check on them regularly and respond quickly to requests for assistance. R1 had no concerns with the quality of care they are receiving at the facility. LPA Byrne conducted a medication audit for R1 and two (2) additional residents. All medications were documented appropriately on their respective centrally stored medication and destruction record sheets. No deficiencies were observed during medication review. LPA Byrne interviewed the facility Administrator. The Administrator stated that residents of the facility are fed three (3) meals a day with snacks in-between. The Administrator stated that the facility accommodates resident meal requests if they would like something other than what is being served. The Administrator stated that they encourage residents to be active and to move throughout the facility with staff assistance, but that staff will respect a resident’s decision to stay in bed if they choose. The Administrator stated that they are not aware of any medication issues with the residents and confirmed that medications are given as prescribed and on time each day. LPA interviewed staff #1 (S1) with the assistance of the Administrator acting as a translator. S1 is a caregiver at the facility and confirmed that they assist residents with everything including transferring from bed. S1 stated that there are three (3) residents, including R1, that generally prefer to stay in bed. S1 stated that residents are encouraged to be out of bed for mealtimes and for showers, but staff will always respect a resident’s wish to stay in bed. S1 confirmed that resident medications are given as prescribed and on time each day. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff are neglecting resident's care needs.” Therefore, the allegation is deemed Unsubstantiated at this time. No deficiencies were cited during today’s inspection. A copy of the report was printed and exit interview was conducted.