complaint·February 23, 2026

During the scuffle, soup spilled onto R1’s sheets and S1 shut R1’s open laptop that was on their lap. It was alleged that the laptop shutting caused pain to R1’s shin. LPA interviewed five (5) residents, including R1. All residents had no complaints of staff or S1. Residents stated they are happy with their care and had no concerns about S1. Residents stated they have not witnessed or heard of any mistreatment from S1. R1 denied any incidents and had no concerns. R1 stated they are very comfortable and that R1 treats them with great care. R1 denied any pain in their shins. LPA interviewed one (1) staff and the Licensee who stated that S1 held the mug in R1’s hand in self-defense as R1 was attempting to throw the cup at S1. Staff stated that S1 shut R1’s laptop because soup spilled on the sheets and S1 was preventing the soup from getting on the laptop. Staff stated that during this incident, R1 slapped S1 across the face with their other hand that was not gripping the mug. During today’s visit, LPA was unable to review or obtain copies of records such as staff training and resident files as Licensee did not have the key to the locked file cabinet. Citation cited on a separate case management report. Based on interviews, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff physically abused a resident” is deemed UNSUBSTANTIATED at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.