complaint·August 6, 2025

issues with their ability to retain their attention on the questions asked. 3 resident files were also reviewed. Per interviews conducted with Kevin Ohanian, the Administrator, Staff #2, Resident #5, they have not seen any staff or been told by any one that a staff forcefully took away Resident #1's cell phone. Per Mr. Ohanian and the Administrator, resident's are permitted to retain their cell phones and make calls. They do not tell residents that they cannot keep their cellphones. They do put away Resident #4's cell phone at night, at the request of the family. Per information provided, the family does not want the resident to sleep with the cell phone under their pillow or close to the bed due to the radio frequency waves emitted by the cell phone. Staff will remove the phone to get it charged. Per interviews conducted, they all deny that a staff would forcefully grab any residents' phone. Per interview conducted with Witness #1 at 9:51am, prior to today's visit, they do not know if staff grabbed Resident #1's cell phone and almost broke their wrist. They were informed that's what was told to them. They have not seen Resident #1 since the resident moved into the facility. They also have not called Resident #1 regularly as the resident gets agitated and wants to go home when any family member or friend calls. Per Witness #1, Resident #1 cannot go home because the primary caregiver had surgery and cannot care for Resident #1 at this time. The caregiver needs to recover. Per Witness #1, the resident has a known tendency to make things up and isn't sure if the incident actually happened. Per LPA's 's observation of the Resident #1, the resident was initially observed laying in bed and later observed eating lunch. No bruises or bandages were in use by the resident. The cell phone was found in the drawer of the resident's night stand. Based on today's investigation there was insufficient evidence to support the allegation - Staff forcefully took resident’s personal phone, therefore the allegation is unsubstantiated at this time. Exit interview was conducted.