complaint·July 23, 2025

It was alleged that Staff #1 (S1) is disrespectful in their communication with Resident #1 (R1) and threatened to dispose of R1’s personal belongings. LPA interviewed staff and residents related to this allegation. Two (2) out of three (3) residents interviewed indicated that the staff are kind and helpful. One (1) resident interview revealed concerns of staff communication regarding personal belongings. Staff interviews revealed that staff and resident communications are respectful, but that there was no space to store facility supplies because R1 was storing personal belongings in the garage and hallway closet. Administrator stated that R1’s belongings in their room also blocked the exit path and were potential fire hazards/clearance concerns as mentioned by the fire department. During today’s visit, LPA observed R1’s belongings were moved from the hallway closet by R1 and that R1’s personal belongings in the garage were significantly reduced to allow for other storage. LPA observed text communications between S1 and R1 and did not observe concerns about staff being disrespectful. All staff interviewed denied ever hearing any other staff not treating residents with respect. During today’s visit, LPA interviewed staff and residents related to this allegation and no concerns regarding the allegation were noted. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Resident is not being accorded dignity in their personal relationships with staff” is deemed UNSUBSTANTIATED at this time. Administrator was unable to stay for the remainder of the visit and designated staff Christian Trambulo to sign the report. LPA delivered report telephonically to Administrator. No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.