complaint·March 26, 2026

Following is the summary of the allegations and investigation finding: Regarding allegation: “Staff does not ensure food served to residents is of good quality” Information was received that the food quality is terrible and the food servers give terrible customer service. No other detail was provided. During the initial visit and subsequent visits, facility kitchen and dining was toured; total of eight (8) random residents and four staff were interviewed. LPA was provided with a copy of the facility menu. During subsequent visits to the facility, LPA observed a sufficient supply of non-perishable and perishable food supply. The supply of perishable and nonperishable food observed found it to be in good condition and of substantial variety. The LPA observed a variety of meats, fish, fruits, and vegetables. Eight (8) of eight random residents interviewed reported to be very satisfied with the facility, food quality and quantity. Interviews revealed that if a resident does not like a meal, they are offered a different option. In general, interviews revealed minimal complaints as it pertains to food quality and adequate food service. LPA spoke with the reporting party (RP) on 2/18/2026 and it was mentioned that they are satisfied with the food quality and service at this time. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Staff does not ensure food served to residents is of good quality” is deemed unsubstantiated at this time. Regarding allegation: “Staff does not ensure residents receive adequate care in a timely manner”: Information was received that a resident (name unknown) screamed for help for several hours (date unknown) and the facility staff didn’t respond. In addition, it was reported that the front desk staff don't answer the phones at night and just let the phone ring. LPA attempted to speak with the RP however RP declined and stated that “everything is ok”. Staff interviewed denied the allegation and reported that the front desk phone is answered day/night and they have not had any issues reported by residents. Staff reported that the residents are checked regularly at least every 2hrs by staff on each shift. Eight (8) out of eight (8) residents interviewed expressed being satisfied with care service and availability of staff in the community. Residents interviewed did not report any issues with reaching front desk staff at night. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Staff does not ensure residents receive adequate care in a timely manner” is deemed unsubstantiated at this time. (Continue to LIC9099c) Regarding allegation “Staff does not ensure resident is accorded respect in relationships with other residents”: Information was received that residents’ turn the volume on the TV up really high and it keeps other residents up all night. It was also stated that the staff in the kitchen ignore residents when they ask for their food. LPA attempted to speak with the RP about this allegation however RP declined and stated that “everything is ok”. Staff interviewed denied the allegation and stated that majority of the residents in the assisted living side get along well and respect each other; staff reported that if there were an issue residents would speak up. Staff reported that there are residents who are challenging but are respectful to each other and keep things neutral. Staff stated that they have not had any issues reported by any residents at this time. Eight (8) out of eight (8) residents interviewed reported no mistreatment. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Staff does not ensure resident is accorded respect in relationships with other residents” is deemed unsubstantiated at this time. Regarding allegation “Licensee does not ensure all staff are able to communicate with residents”: Information was received that several of the care staff don't speak or understand fluent English. LPA attempted to speak with the RP about this allegation however RP declined and stated that “everything is ok”. Staff interviews consist of direct care staff, housekeeping staff and kitchen staff. All were able to demonstrate understanding questions asked and were able to converse with LPA. Eight (8) out of eight (8) residents interviewed reported no issues with communicating with staff. No complaints received about communicating issues with staff. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Licensee does not ensure all staff are able to communicate with residents” is deemed unsubstantiated at this time . Exit interviewed conducted and copy of report provided.