complaint·November 13, 2025

It was alleged that Resident #1 (R1) was left in soiled clothes and diapers on multiple occasions for an unknown amount of time. On 10/15/2025, LPA interviewed facility care staff and R1 who confirmed that R1 refuses incontinence and other care services. R1 did not have concerns relating to incontinence care. LPA reviewed care logs and shift notes and observed multiple documented refusals by R1 of services such as showers, toileting, and dressing. LPA interviewed two (2) residents who receive incontinence care and no concerns were noted. Residents stated they have not been left in soiled clothes or diapers. R1’s assessment signed and dated 08/18/2025 documents R1 as “occasionally incontinent…and occasionally requires staff assistance” for toileting. R1’s individualized service plan signed and dated 08/18/2025 documents R1’s toileting instructions to “encourage resident to allow staff to assist with personal hygiene.” Staff stated they attempt to encourage R1 and try multiple times to provide care when it is refused. Facility staff and management stated they have voiced concerns about R1’s refusal of services and that care plan meetings have been held with R1’s responsible party. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Resident’s incontinence care is not being met” is deemed UNSUBSTANTIATED at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.