Office review·April 8, 2026

Licensing Program Manager (LPM) Kristin Heffernan and Licensing Program Analysts (LPAs) Angela Barutyan and Emily Peraldi met with Executive Director (ED) Brian Larios, Vice President of Operations (VPO) Andrew Moret, and Southern California Director of Health Services (DHS) Ruby Ramirez for this facility to hold an informal conference at the Woodland Hills North Adult and Senior Care Regional Office. This informal conference was held to discuss compliance history and communication issues between the facility and the Department that occurred during an annual inspection on 01/15/2026. On 01/15/2026, LPAs Barutyan and Peraldi conducted an annual inspection and issues regarding the facility’s lack of elevator access to the fourth-level rooftop and water damage in the basement level were not reported to the LPAs. The Woodland Hills North Adult and Senior Care Regional Office received a call on 01/16/2026 regarding the elevator and basement flooding concerns. On 01/21/2026, LPA Peraldi conducted a Case Management – Deficiencies visit and the facility was cited for reporting requirements and issued civil penalties due to a repeat violation. The ED discussed the facility’s proactive measures to address the issues and were advised by the Department to obtain a building inspection to confirm there are no immediate health and safety hazards or concerns. LPM reviewed reporting requirements and discussed the regulation with the ED and representatives present for today’s visit. VPO Moret expressed understanding of the transparency issues between the facility and the Department. ED Larios stated that the Department shall be notified of concerns relating to the facility’s building and operation moving forward and explained that there is a reporting system in place to ensure reports are sent in a timely manner. ED stated that the elevator has been repaired and residents have access to the fourth-level rooftop. ED and VPO stated that the basement level is still not accessible to residents as the water issue is ongoing, but the facility has had a city inspection confirming that the water leakage is ground water and has no traces of sewage. Report Continued on LIC809-C. The carpets in the theater have been removed to mitigate risk of mold. The facility has implemented a valet service to ensure residents have parking. The standing water in the basement has been removed as the facility hired Servpro for water extraction and have cut into the cement to install pumps that are pumping out the water. ED and VPO explained that they are exploring long-term solutions as the goal is to reopen the theater to the residents. In the meantime, residents are able to watch movies in the living area and fitness area, and activities are still in place. The ED will submit a copy of the inspection report once the facility’s building inspection by a licensed building inspector is completed, and continue to communicate with the Department for any updates. Exit interview was conducted and a copy of report was issued.