complaint·February 9, 2026

Facility staff are not answering communications from resident’s representative. On the allegation that the facility staff are not answering communications from residents’ representatives, it is the concern of the reporting party (RP) that they have attempted several times to communicate with the residents at the facility since the residents moved in and have not been able to communicate with any facility staff. Furthermore, the RP stated that no one from the facility has returned countless “call back” requests left via voicemail at the facility number (818) 802-0866. On 02/05/2026, LPA Urena called the telephone number on record for the facility which is (818) 802-0866, at approximately 11:09 a.m., and the call was answered by the Administrator Satenik Alajanyan. When the LPA asked whose number was this, the licensee stated that it was the cell number they carried with them. The LPA asked the Administrator to provide the facility’s telephone number, so that LPA Urena could update it in the department’s electronic data system, however, the Administrator stated that they did not know the number and would call the LPA back with the facility’s telephone number. During today’s physical plant tour, LPA Urena observed a land line. Per the Administrator, they forgot to update the telephone number during the application process; furthermore, the Administrator stated that they have not received calls or messages to call anyone back. The Administrator provided the LPA with the correct telephone number (818) 293-4980. The LPA tested the telephone line and found it to be active at the time of the visit. Based on information obtained through the interview and observation, the allegation that facility staff are not answering the phone, is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations (CCR), the following deficiencies were cited (refer to LIC 9099-D). Citations were issued. Exit interview conducted and a copy of the report and Appeal Rights were issued.