complaint·March 18, 2022

On 06/18/2021, it was alleged that the facility did not provide a copy of resident’s records to Resident #1’s (R1’s) representative in a timely manner. To investigate on 06/23/2021, 10/12/2021 and 10/14/2021, LPA Peraldi conducted record reviews of pertinent documents. In addition, on 06/23/2021 and on 10/14/2021, LPA Peraldi interviewed the Administrator. The interview with the Administrator revealed that the facility had faxed over the R1’s records to R1’s representative on time but that R1’s representative never received it. The facility sent R’1s records again on 06/17/2021 via email to R1’s representative. Additionally, LPA Peraldi conducted an interview and requested documents from R1’s representative on 10/12/2021. The record review conducted on 10/12/2021, revealed that R1’s representative requested for R1’s records on 06/08/2021 and on 06/21/2021 records were received via email. Per regulation, the facility is required to provide prompt access to review all of resident’s records and to purchase photocopies of their records. Photocopied records shall be provided within two (2) business days and at a cost that does not exceed the community standard for photocopies. Per record review and interviews, the facility did not provide copies of R’1s records to R1’s representative within the two (2) business days’ time frame. Based on the information obtained, there is sufficient evidence to support the claim that facility did not provide R1’s records to R1’s representative in a timely manner. This allegation is deemed Substantiated at this time. Pursuant to Title 22 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D): Exit interview conducted and report reviewed with Administrator. A copy of reports and appeal rights will be emailed.