complaint·October 19, 2022

Regarding the allegation: Facility has bed bugs On 10/14/2022, the Department received a complaint in which it was alleged that the facility has bed bugs. At 10:52 a.m., the LPA conducted an interview with the Administrator. The Administrator explained that the facility receives monthly pest control maintenance from a company called Western Exterminator Company. The Administrator said if a resident has a bug or insect problem, the Administrator schedules Western Exterminator Company to treat the problem. However, the Administrator said there hasn’t been any recent concerns regarding bugs or insects. The Administrator provided the LPA copies of the most recent invoice from Western Exterminator Company, dated 09/14/2022. During today’s visit, the LPA observed seven (7) resident rooms. The rooms were observed to be furnished appropriately with clean linens. The LPA did not observe bed bugs in the rooms. The interviews with residents revealed that the residents have not observed bed bugs recently. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview conducted. A copy of the report was issued via email.