complaint·May 23, 2023

Regarding the allegation: Resident is being mistreated by other residents while in care. On 11/15/2022, the Department received a complaint in which it was alleged that Resident #1 (R1) was being bullied by other residents while at the facility. Interviews with the Administrator revealed that R1 had an argument with R1’s boyfriend, Resident #2 (R2) last year in November. The Administrator explained that R1 and R2 had an argument in the dinning room. The Administrator explained that staff in the dinning room attempted to deescalate the situation but that R1 and R2 told them to “mind their business.” The Administrator explained that the following day, the Administrator spoke with R1 regarding the argument with R2. The Administrator stated that R1 said that R1 and R2 are no longer arguing. The Administrator stated that on the following day of R1 and R2’s argument, the Administrator held an all staff meeting and training regarding the incident. The Administrator provided a copy of the Inservice Education Employee Training Sign-Up Sheet, dated November 22, 2022. The purpose of the training was for staff to ensure that R1 will be feeling safe and respected. At 3:34 p.m., the LPA conducted an interview with R1. R1 explained that R1 is feeling okay and has not had any issues with other residents. R1 did not mention being bullied by other residents. Furthermore, other resident interviews did not reveal that residents had issues with other residents. Staff interviews revealed that if residents are arguing or have issues with one and other, that staff intervene and deescalate the situation. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time. Regarding the allegation: Staff did not keep a resident's room free from bed bugs. On 11/15/2022, the Department received a complaint in which it was alleged that the facility had bed bugs. The interview with the Administrator revealed that there have not been bed bugs at the facility. The Administrator explained that the facility receives monthly pest control maintenance from a company called Western Exterminator Company. The Administrator explained that the monthly pest control maintenance includes both interior and exterior treatment of the building. The Administrator explained that if a resident has a bug or insect problem, the Administrator schedules Western Exterminator Company to treat the problem immediately. The Administrator provided the LPA copies of the most recent invoice from Western Exterminator Company, dating from November 2022 and March 2023. During today’s visit, the LPA observed eight (8) resident rooms. The rooms were observed to be furnished appropriately with clean linens. The LPA did not observe bed bugs in the rooms. The interviews with residents revealed that the residents have not observed bed bugs recently. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview conducted. A copy of the report was issued.