complaint·December 6, 2023

Regarding the allegation: Facility staff lock(ed) resident outside of the facility. It was alleged that Resident #1 (R1) was locked out of the facility and was pressing the call button for a while. Interview with R1 revealed that R1 has a car and leaves the facility daily. R1 explained that R1 parks inside the facility parking lot and enters the parking lot with a controller but sometimes the controller does not work and must press the call button/ buzzer to get in. R1 explained that their controller for the parking lot is currently working. R1 stated that there has not been issues with getting inside the facility ever since facility staff gave R1 a new controller earlier this year. Interview with the Administrator revealed that the front gate is always open during the day and at nighttime the gate locks on the outside but remains unlocked from the inside. The Administrator explained that the parking lot gate is locked but that there is a call button/ buzzer that can be pressed to reach a staff member that will open the gate. The Administrator said that R1 drives their own car and has their own controller for opening the parking lot gate. Interviews with multiple residents did not reveal any concerns regarding being locked out of the facility. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Regarding the allegation: Resident is not being accorded dignity in their personal relationships with staff. It was alleged that a staff member is being disrespectful to Resident #1 (R1). During the interview with R1, R1 explained that there is a staff member who is rude to R1, however R1 does not recall the staff member’s name. Interviews with multiple residents revealed that staff treat residents with respect and dignity. Furthermore, interviews with multiple residents did not reveal any concerns regarding staff. Interviews with the Administrator revealed that there have not been any issues between staff and residents. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was issued.