complaint·September 12, 2024

Pg.2 Staff do not prevent resident from being harassed by other resident(s). On the allegation that staff are not preventing residents from harassing fellow roommates, it is the concern of the Reporting Party (RP) that resident 1(R1) has been threatened by other residents with comments about actions that they may take against R1. To investigate the allegation LPA Urena interview residents and staff. The LPA attempted to interview the RP but was unable to reach them on the phone. The LPA interviewed R1 about the alleged harassment by other residents, and R1 stated that some residents make comments while R1 is in the dining room, in the hallway or when R1 leaves their room door open; R1 could not provide dates or times of the alleged incidents. However, R1 stated that the harassment started a couple of years back. LPA asked if R1 had asked the other residents to stop, and R1 stated yes, but they continue the alleged harassment. LPA asked if they had brought up the incidents to staff, and R1 said, 'yes'. The LPA interviewed residents about the alleged threats of residents against other residents in the facility. The residents interviewed stated that they have not witnessed, experienced, heard or made any threats directed to R1, or to anyone else. LPA Urena interviewed the dining area staff and caregiver staff about the allegation, and staff stated that they have not witnessed or heard any residents making threats to other residents, and if they did, they would bring it up to the administrator. Staff interviews revealed that if residents are arguing or have issues with one and other, staff intervene and de-escalate the situation. The LPA interviewed the administrator about the alleged threats and harassment, and the administrator stated that they are not aware of anyone being harassed. The administrator added that a similar allegation was brought up back in November of 2022, however that was resolved, and no other incidents have been brought up to their attention. Although the allegation may have happened or is valid, based on the interviews, and record review there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Pg. 3 Staff do not ensure that resident's personal possessions are safeguarded. On the allegation that staff do not ensure that residents belongings are safeguarded, the RP’s concern is that R1 alleges that personal items have gone missing from their room. The LPA interviewed R1 about the items missing from their room, and the R1 stated that there was a specific item that they had purchased and kept in their room and a couple of other items. R1 stated that they have not been able to find it. When the LPA asked if they remembered the last time they saw the item(s), R1 could not remember. LPA asked R1 if they informed the administrator about the missing items, and R1 stated that they had not, 'because they don’t do anything about it'. The LPA interviewed residents about missing any personal items from their room, and the residents stated that they have not lost or missed any personal items. The LPA interviewed staff about the protocol that is followed if a resident informs them of missing personal items from their room, and the staff stated that they try to assist residents in looking for the missing items, and also inform the administrator. The administrator stated that residents do inform them if they happen to be missing something, the staff will help them look for the item(s), and usually the items are found in their rooms. Although the allegation may have happened or is valid, based on the interviews there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was issued.