complaint·May 30, 2024

Regarding the allegation: Staff failed to complete pre-admission appraisals prior to move in. On 04/26/2022, the Department received a complaint alleging that the Licensee did not complete a pre-admission appraisal for Resident #1 (R1) prior to move in. During the initial visit, the LPA reviewed R1’s file and received a copy of R1’s records and documents. R1’s records did not include a pre-admission appraisal. Based on record review, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated . Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency was observed and cited during the visit (See 9099-D). Exit interview conducted. A copy of the report and appeal rights was provided. Regarding the allegation: Staff not giving resident personal belongings. On 04/26/2022, the Department received a complaint alleging that the Licensee withheld Resident #1 (R1) personal belongings while R1 was moving out. The complainant stated that the Licensee went through R1’s belongings and refused to give it back. During the initial visit, the Licensee stated that R1 took all of R1’s belongings during move out. The Licensee said that R1 was residing at the facility for one (1) month and had a small inventory of personal belongings. The Licensee provided the LPA with a document dated on 03/11/2022 that had a list of R1’s personal belongings signed by the Licensee and R1. The information obtained during the investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff not providing adequate food service. On 04/26/2022, the Department received a complaint alleging facility food being horrible. During the initial visit, majority of resident interviews did not have issues with quality of food or food service. During the visit, the LPA observed sufficient amount of vegetables, meat, and fruit. The LPA had a conversation with the Licensee about grocery shopping and updating the facility menu. The information obtained during the investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was provided.